🔒 PRIVACY POLICY

Effective Date: February 1 2025

Company: Virtuspark Digital Solutions

Brand: Prend

1. Purpose

This Privacy Policy explains how Prend (“we,” “us,” or “our”) collects, uses, protects, and manages the information of clients and users (“you” or “Client”) who subscribe to and use our digital automation, CRM, and marketing services.

By using Prend’s services or providing personal information, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Client Information

Full name, email address, contact number, and company or brokerage details

Billing and payment information

Business data used to customize your system (for snapshot optimization)

b. Platform Usage Data

Login credentials and account activity logs

Lead and contact data entered by the Client

Communication data (emails, SMS, and calls sent through the platform)

Analytical data and campaign statistics

c. Technical Data

Browser, device, and connection information

Cookies and IP addresses for system functionality and security

3. How We Use the Information

Prend uses collected information for the following purposes:

To set up and optimize your account and pre-built snapshot system

To personalize and improve your automation workflows

To process payments, subscriptions, and consumable credits

To send important updates, training modules, and support messages

To monitor system performance and prevent abuse or unauthorized use

To comply with Philippine laws, regulations, and data protection standards

4. Data Ownership

You retain ownership of all business data, leads, and client information you upload to the Prend platform.
Prend will never sell, rent, or share your business data to third parties for marketing purposes.

5. Data Sharing and Third-Party Services

Prend may share necessary data with trusted service providers that enable our system to function.
Examples include:

Email and SMS gateways (for sending messages)

Payment processors (for billing and subscriptions)

Cloud hosting services (for secure data storage)

These providers only access data necessary to perform their functions and are bound by confidentiality agreements.

6. Consumables and Communication Tracking

When you send emails, SMS, or make calls using Prend’s system, usage data such as message volume, cost, and delivery reports may be recorded.
An initial USD $10 consumable credit is charged to cover the cost of sending messages, emails, and calls.
Additional usage beyond that limit will require top-up or additional payment.

7. Data Security

Prend applies standard security measures, including encryption, password protection, and restricted system access to authorized personnel only.
However, no online system is 100% secure; therefore, Clients are encouraged to maintain strong passwords and confidentiality of login details.

8. Data Retention

We retain your account and data for as long as your subscription is active.
After termination or account closure, Prend may retain limited records for compliance and auditing purposes, unless you request deletion under applicable law.

9. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

Access, correct, or delete your personal data

Withdraw consent to data processing (with acknowledgment that service access may be affected)

File complaints with the National Privacy Commission (NPC).

10. Cookies Policy

Prend uses cookies to enhance user experience, track performance, and improve service reliability.
You may disable cookies through your browser settings, but certain features may not function properly without them.

11. Support and Communication

Clients under the Luxury Package have access to a complimentary group chat with Prend staff for general assistance and platform guidance.
Messages in this chat are monitored solely for support purposes and are not shared outside the team.

12. Updates to This Policy

Prend reserves the right to update or modify this Privacy Policy at any time.
Significant changes will be communicated through email or the client portal.
Continued use of the service means acceptance of the revised policy.

13. Contact Information

For privacy-related inquiries or concerns, please contact:
📧 [email protected]

✅ Summary of Key Points

Your personal and business data remain confidential and yours.

Prend uses your data only to deliver and improve your services.

An initial $10 consumable credit covers email, SMS, and call usage.

Support group chat is complimentary for guidance, not for marketing management.

You can request access, correction, or deletion of your data anytime.